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Job offered: Technical Support Specialist

Type: Full-time
Location: Prefer in office

Position Summary  The Technology Specialist will oversee the day-to-day operations of the Online Learning Platform for a private distance learning university.  They will Serve as a user support expert and knowledge agent for the LMS. Train staff and faculty on the use of technologies. Additionally, work closely with the instructional design team in development of instructional multimedia for course design. Oversee completion of Moodle projects. Responsible for providing a high level of customer service and technical user support for the University.

Responsibilities:

·         Administration of all of the websites for the Taft University System. This includes: troubleshooting in coordination with host support; updating of content; management of DNS entries; management of domain names, including renewals; management of SSL Certificates, including purchasing/renewal.

·         Administration of staff email accounts, including end-user support.

·         Administration of the Moodle educational platform. This includes: providing front-line technical support to students and staff; generation of attendance and activity reports; creation and updating of courses; creation and distribution of student accounts; management of student enrolment in courses.

·         Administration of any and all third party services with a technical or online component.

·         Administration of all computer hardware and peripherals, software, networking hardware, and servers in the California office. This includes being responsible for maintenance, purchasing, security, and data redundancy.

·         On-site end-user support for all hardware, software, and services used in the California office.

·         Remote end-user support for all hardware, software, and services used in the Colorado office.

·         Front-line technical support for students on all matters related to the school.

·         Researching, providing vetted reviews of options to senior management, and ultimately overseeing the purchasing and implementation of any new technologies and services.

·         Administration of the Voice Over IP Phone service.

Should be familiar with:

·         Microsoft Office

·         Microsoft Active Directory

·         Microsoft Windows (Server and Desktop)

·         SQL query syntax

·         HTML

·         Linux

·         PHP

·         Moodle

Applicant should be an independent problem solver who is comfortable working with a high degree of autonomy and responsibility.



Entry added by Christine Baldwin - Thursday, March 17, 2022, 4:24 AM
Last updated - Thursday, March 17, 2022, 4:24 AM